Privacy Policy

What personal information Fixxo collects, why, who we share it with, how long we keep it, and what you can ask us to do with it.

Draft, requires Virginia counsel review. This page is not yet in effect and will change before Fixxo opens.

Operator: Fixxo, a brand of Predictera (United States entity; registered name, state and postal address to be added before launch)

Version: draft 2026-09-22.1 · Effective date: to be set when Fixxo opens

Contact: info@fixxo.ai · Make a privacy request

1. The short version

On this website we collect what you type into our forms: to tell you when Fixxo opens, to review an application from a service provider, to talk to a referral partner, or to answer a message. In the apps, once they are released, we collect what is needed to book a job, have a verified service provider do it, and process the payment. We do not sell personal information and we do not use it for targeted advertising. You can see, correct and delete your data, and stop marketing at any time.

2. Who we are and what this covers

Fixxo is a brand of Predictera, operated in the United States (the registered entity name and postal address will be added here before launch). This policy covers the website fixxo.ai, its forms, the Fixxo customer app, the Fixxo Partner app for service providers and their technicians, and any time you contact us.

Service providers are independent companies. When a service provider does your job it also handles your information for its own business records, under its own obligations.

3. What the website forms collect

This website has five forms. Each asks only for what it needs. Optional fields are marked "(optional)".

Website forms and what they collect
Form	What we ask	Why
Waitlist ("Get notified")	First name, email address, ZIP code, the services you want; mobile phone (optional)	To email you when your service opens in your ZIP code, with occasional launch news, and to learn where people want Fixxo. The phone number is used only for a person on our team to contact you about your sign-up
Service provider application	Step 1: services offered, company legal name, your name, work email, mobile phone, main ZIP code, and an optional box for provider news by email. Step 2 (all optional): business type, your role, trading name, DPOR licence number, class and specialties, team size, areas, capacity, years in business, whether you carry insurance and workers' compensation, website, how you heard of us, notes	To review your application, contact you about it by email and phone, and set up your business on Fixxo
Referral partner	Kind of organisation, organisation name, your name, work email, ZIP codes of the homes you look after; role, phone, number of homes and a message (all optional)	To talk to you about recommending Fixxo and tell you when your area opens
Contact	What your message is about, your name, email address, message; phone and ZIP code (optional)	To answer your message
Privacy request	What you want us to do, how you know Fixxo, your name, email address, the state you live in; phone (needed to stop texts or calls) and details (optional)	To confirm it is you and act on your request

We never ask on this website for Social Security numbers, tax ID numbers, bank or card details, driver's licences, insurance certificates or other identity documents. Service providers add documents in the Fixxo Partner app, and payout, identity and tax details go to Stripe during its own onboarding.

Collected with every form

A record of what you agreed to: the exact notice or checkbox wording shown to you and its version, whether you ticked each box, the page you were on, the time, your IP address and your browser type. We keep this to show what you asked for.
A bot check: form pages use Cloudflare Turnstile to tell people from automated programs. Cloudflare receives technical information about your browser to do this.
Campaign tags: if you arrived from a link with campaign tags (such as utm_source), those tags, and the name of the website that linked to us (not the full address).

Counts, not tracking

We count, per day, how many times each form is viewed, started and sent, and which fields most often need correcting. These counts contain no names, contact details, IP addresses, cookies or device identifiers. There are no analytics or advertising tags on this website.

4. What the apps will collect

From customers

Account details: your mobile number, which you use to sign in with a text-message code, and your name and email address if you give them.
Addresses: the service addresses you save, and access notes you add.
Job details: the service you choose, your description of the problem, your answers to our questions, and any photos you add.
Booking details: the time slot, the price, the service provider and technician assigned, change requests you accept or decline, and the job's status.
Job evidence: the before-and-after photos and checklist the technician completes at your home, and the quality-check result.
Payment information: your card is collected and stored by Stripe, not by Fixxo. We receive the card brand, the last four digits, the expiry date and the outcome of each payment.
Ratings and messages: the ratings you give, problems you report, and your messages with us.

From service providers and technicians

Business details: the company's legal and trading names, contact details, service areas and capacity.
Licences and insurance: DPOR licence numbers, classes, specialties and expiry dates, insurance certificates, workers' compensation certificates and local business licences.
Technicians: name, mobile number, and the licence each technician's work requires.
Payout information: identity, tax and bank details are collected by Stripe during its own onboarding. We receive the account's status and payout records, not the bank details.
Technician location: precise location from the technician's phone, only while a job is active, after an in-app notice, and never in the background. It is used to show the customer an arrival time.

From everyone

Device and usage data: IP address, device and operating-system type, app version, and crash and error reports.
Our hosting provider keeps standard server logs of requests to this website.

5. How we use it

To tell you when Fixxo opens for the services and ZIP code you chose, and to send occasional launch news.
To review service provider applications, contact applicants, and verify providers and their technicians before they receive jobs, and again when a licence or policy expires.
To answer messages and act on privacy requests.
In the apps: to take your booking, show you the price, match your job to an eligible service provider, send it to the provider and technician, process payments, check the quality of completed work, and handle problems and complaints.
To send sign-in codes and texts about your booking or jobs; marketing only with separate consent.
To keep the service secure and prevent fraud, spam and misuse.
To meet legal duties, including tax reporting on service provider payouts, and to respond to lawful requests.
To improve the service, using counts or de-identified data where we can.

We use automated tools to help sort requests into the right service and to show a price from our price book. A person reviews every service provider application and can review any booking on request. We do not use your information to train general-purpose AI models, and we do not license it to others.

6. Who we share it with

We share personal information only as needed to run the service:

Cloudflare, which hosts this website, stores form submissions in its database service, runs the Turnstile bot check and routes our email notifications.
Stripe (Stripe, Inc.), which processes card payments, stores cards, pays service providers and verifies service providers' identity and tax details. Stripe's own privacy policy is at stripe.com/privacy.
The service provider doing your job, and its technician, once the apps are released. They receive your name, the service address and access notes, the job details and photos, and a way to contact you about the job.
Our SMS and email providers, which will deliver sign-in codes, job texts and emails. Their names will be listed here before we use them.
Professional advisers, such as accountants and lawyers, under duties of confidence.
Authorities, where the law requires it, and to establish or defend legal claims.
A successor, if the business is reorganised or sold, under this policy or one no less protective.

Companies that process data for us may use it only on our instructions. This website's fonts, styles and scripts are served from our own domain; no other third party receives your page requests.

7. No sale, no targeted advertising

We do not sell personal information and we do not share it for targeted advertising. We do not share mobile numbers with anyone for their own marketing.

8. Emails and text messages

Every marketing email has an unsubscribe link, and we act on it promptly.
We do not send marketing texts today. If we start, it will only be to people who tick a separate, unticked box, under our text message terms.
Sign-in codes and texts about a booking or a job are part of the app service.
If you give a phone number on a website form, a person on our team may call or email you about that form. You can ask us to stop at any time with a privacy request, and we honour it within 10 business days at most.

9. How long we keep it

We delete or anonymise data when its period ends. Deleted records can remain in our database provider's recovery copies for up to 30 days, so deletion completes within 30 days of the end of each period.
Record	How long
Waitlist sign-up	Up to 24 months from sign-up, or until you ask us to delete it. Unsubscribing stops the emails; we keep a record of the opt-out so we do not email you again
Service provider application	24 months from our last contact if the company does not join. When an application moves into our onboarding system, the website copy is deleted 30 days later
Referral partner forms and contact messages	24 months
Privacy requests	24 months after we close the request
Submissions held for a spam check and not released	30 days
Records of what you agreed to	For as long as we keep the related sign-up or application, plus 5 years, to show what you agreed to
Full IP address on those records	90 days, then shortened so it no longer identifies a device, unless the record is for text-message consent
Unsubscribe and opt-out records	Email: kept as a one-way code, not the address, so we never email you again. Texts and calls: at least 10 years, as Virginia law requires a STOP request to be honoured for that long
Daily form counts	25 months (they contain no personal data)
App accounts, jobs and payments	Account details while your account is open; job, payment and payout records for as long as tax, accounting and payment-network rules require and while a refund, dispute or legal claim could still be raised

10. How we protect it

Data is encrypted in transit between your device and our service.
Access to form submissions is limited to named Fixxo staff through a separate sign-in, and every export is logged.
Our notification emails about new submissions do not contain email addresses, phone numbers or messages.
Card details stay with Stripe and never reach Fixxo's systems.

No system is perfectly secure. If you think your data has been misused, contact info@fixxo.ai.

11. If there is a data breach

If a breach of security exposes your personal information, we will notify you and the Office of the Attorney General of Virginia without unreasonable delay, as Virginia's breach-notification law (Va. Code § 18.2-186.6) requires. If more than 1,000 Virginia residents are affected, we will also notify the consumer reporting agencies. We will tell you what happened, what information was involved, and what you can do.

12. Your rights

Whether or not a privacy law requires it, everyone who uses Fixxo can ask us to:

confirm whether we hold personal data about you, and give you a copy;
correct data that is wrong;
delete your data, subject to the records we must keep (section 9);
give you the data you provided in a portable format;
stop marketing emails, texts or calls.

We will not treat you differently for using these rights. If we refuse a request, we explain why, and you can appeal using the same privacy request form.

13. How to make a request

Use the privacy request form, or email info@fixxo.ai.
We confirm it is you by emailing the address you give. For accounts that sign in with a phone number only, see Delete your account. We never ask for identity documents.
We record a request to stop emails, texts or calls as soon as it arrives, before we confirm who you are, and honour it within 10 business days at most.
We reply within 45 days. If we need longer, we tell you why.
Requests are free.

14. Deleting your account

You can ask us to delete your account without the app by following the steps on Delete your account. When the Fixxo apps are released, you will also be able to delete it in the app, from your account settings.

15. Children

Fixxo is for adults. You must be 18 or over to use the forms or have an account. We do not knowingly collect information from children. If you think a child has given us information, contact info@fixxo.ai and we will delete it.

16. Where we process data

We process personal information in the United States. If a provider we use processes it elsewhere, we require it to protect the data to the standard in this policy.

17. Changes to this policy

Each version has a number and a date. If we change this policy in a way that matters to you, we will post the new version and, where the change is significant, tell you before it takes effect.

18. Contact

Privacy: info@fixxo.ai · Support: info@fixxo.ai · Post: the postal address will be added here before launch.

If you are not satisfied with our answer, you can complain to the Office of the Attorney General of Virginia or the Federal Trade Commission.

This page is a plain-English statement of how Fixxo works. It is not legal advice to you, and it does not reduce any right the law gives you.