How it works
From "the AC stopped" to a checked, paid job.
Fixxo books one verified local service provider for your job, shows you the price first, and charges your card only after the work passes a quality check.
The Fixxo app is not available yet. This page describes how booking works when it opens.
Eight steps
What happens, in order.
Describe what you need
Sign in with a code sent to your phone and confirm the address. Choose HVAC, plumbing or cleaning, or describe the problem in your own words and we work out which service it is. You answer at most three questions. For cleaning, that means rooms, bathrooms, and whether it is one-off or recurring.
If what you describe is not one of our three services, we say so plainly rather than sending the wrong person.
See the price before you book
You see one all-in price and what it includes before you commit. Any visit or diagnostic fee is inside that price, not added later.
- Defined jobs get a fixed price.
- Faults that need diagnosing on site show the diagnostic fee up front, and that fee is credited toward the repair if you go ahead.
- Cleaning is priced from your rooms, bathrooms and how often you want it.
Pick a time
Choose a slot that suits you. For cleaning you can set a recurring schedule.
Your card is verified, not charged
You add a card at booking. Stripe, our payment processor, collects the card details and verifies the card. No money is taken, and Fixxo never sees your full card number.
A verified provider accepts and assigns a technician
One service provider is offered your job with the full brief and the price. When it accepts, it assigns one of its technicians and you see the company name, the technician's first name and, for HVAC and plumbing, the company's Virginia licence number.
This is when the amount is authorised on your card. If the visit is more than a few days away, the authorisation happens about 48 hours before it instead. If the provider has to drop the job, the authorisation is cancelled and we look for another provider.
The work
The technician does the job you booked. If they find something else that needs doing, they cannot change the price at your door. They send a written change request in the app with its price, and nothing extra happens unless you accept it.
For repair work where Virginia rules require a written contract, the service provider's contract, with its licence details, is provided for you to sign.
Quality check, then the charge
The technician finishes with before-and-after photos and the checklist for your type of job. Fixxo checks the work against them, and you can see the same photos. You are charged only after the check passes.
The payment goes to the service provider through Stripe. Fixxo's commission is paid by the provider out of that amount. It is not added to your price.
Rate the job
You get a receipt and can rate the job. Ratings come only from completed bookings, and we do not publish reviews we have not earned.
If something goes wrong
Raise it before the charge.
- Tell us in the app. Photos help. You are not charged while a problem is open.
- We work it out with the service provider: a return visit, a price adjustment, or a refund.
- You get the outcome in writing, with the reasons.
Full detail is in the Terms of Service and on the problems and refunds page.
Safety first. If there is a risk to safety, such as a gas smell, leave the property and call 911 first.
What we will not do
Things we refuse to do to look bigger.
Sell your request to several companies
One job goes to one service provider. We do not resell requests, and providers pay no lead fees.
Add fees after you have seen the price
The price you book is the all-in price. Any change is a written change request in the app that you accept first.
Send an unlicensed person to licensed work
HVAC and plumbing work goes only to providers with the matching Virginia licence, and to technicians who are licensed or supervised by someone who is.
Publish reviews we have not earned
We do not invent testimonials, ratings or customer numbers. Ratings on Fixxo come from completed bookings.
Ready when you are.
Bookings are not open yet. Tell us your ZIP code and the service you need, and we'll email you once, when it opens near you.