Delete your account
How to delete a Fixxo account, from the web without the app today and in the app once it is released, what is deleted, and what we have to keep.
Where things stand today. Fixxo has not opened yet. The Fixxo apps are not yet available, and the in-app deletion option described in section 1 is still being built. Until the apps are released, the email route in section 2 is the way to ask us to delete anything we hold about you, for example if you joined the waitlist.
1. Delete your account in the app
When the Fixxo apps are released, each will have a Delete account option in its account settings, in the customer app and in the Fixxo app for service providers. This option is not available yet: the apps have not been released. We will update this page with the exact steps when they are.
2. Delete your account without the app
You do not need the app to delete your account.
- Use the privacy request form and choose "Delete my details", or email info@fixxo.ai with the subject "Delete my account".
- Give the email address on your account. If your account signs in with a phone number only, give that number too.
- We check the request came from you before deleting anything. We never ask for identity documents.
- We confirm when the account has been deleted.
How we confirm it is you
- Accounts with an email address: we email that address and act when you reply from it.
- Accounts that sign in with a phone number only: once our text-message provider is in place, a person on our team sends a one-time code to the account's number and you tell us the code. Until then, a person on our team calls the account's number back to confirm before anything is deleted.
3. What is deleted
- Your profile: name, email address and saved addresses.
- Any cards saved to your account are removed from the customer record our payment processor, Stripe, keeps for Fixxo.
- Photos and descriptions you added to jobs, once no problem, dispute or legal claim about those jobs can still be raised.
- Your ratings are deleted or made anonymous.
- Your marketing preferences, except the opt-out record described below.
4. What we must keep, and why
- Payment and payout records for completed jobs, for as long as tax, accounting and payment-network rules require.
- Records of an open booking, problem, refund or card dispute, until it is resolved and no legal claim about it can still be raised.
- Text-message opt-out records, for at least 10 years, because Virginia law requires a STOP request to be honoured for that long. They are used for nothing else.
- Records needed to prevent fraud or abuse, such as a record that an account was closed for misuse, for as long as they are needed for that purpose.
- Service provider verification records, for the period a legal claim about a job could still be raised.
Kept records are restricted to those purposes and deleted or anonymised when the period ends. See section 9 of the Privacy Policy.
5. If you have a booking in progress
If a job is booked or under way, finish or cancel it first. If a problem is open on a job, it is resolved before the account's records about that job are deleted.
6. Service providers and technicians
A service provider's owner can delete the company's account by emailing info@fixxo.ai. Technicians can delete their own sign-in the same way. Once the provider app is released, both will also be able to do this in the app. The records a company must keep for payouts and tax are kept as section 4 describes.
This page is a plain-English statement of how Fixxo works. It is not legal advice to you, and it does not reduce any right the law gives you.