Text message terms
The terms for Fixxo text messages: which texts we send, how we ask for consent, what we record, and how to stop.
No marketing texts are sent today. The website forms do not offer text sign-up, and Fixxo sends no automated or marketing texts to anyone. These terms apply from the day that changes, and the sign-up box will link here.
1. The program
The program is called Fixxo updates. It is run by Fixxo, a brand of Predictera. When it starts, it will send texts about Fixxo's launch, new areas and services, and offers in your area to people who agree to receive them. Service providers can agree separately to texts about Fixxo news for service providers.
2. Other texts
- Sign-in codes, when you sign in to a Fixxo app.
- Booking and job texts: confirmations, the technician's arrival, change requests waiting for you, and the quality-check result. For service providers and technicians: job offers and updates.
These are part of the app service, not marketing, and they are sent only once the apps are released.
3. How we ask
- Consent to marketing texts is asked for with its own checkbox that starts unticked, separate from signing up or applying.
- It is never a condition of joining the waitlist, applying as a service provider, booking or buying anything.
- The checkbox says who is texting you and why, that Fixxo may send the texts using automated technology, the most messages a month you can receive, that message and data rates may apply, and that you can reply STOP to cancel and HELP for help.
4. Frequency and cost
Message frequency varies. The maximum number of messages a month will be stated here and next to the checkbox before any marketing text is sent. Msg & data rates may apply.
5. How to stop, and how to get help
- Reply STOP, UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE or OPT OUT to any text. You get one confirmation and no further marketing texts to that number.
- Reply HELP for help, or email info@fixxo.ai.
- You can also use the privacy request form and choose "Stop texts or calls". We record it as soon as it arrives and honour it within 10 business days at most.
- A stop request is honoured across all Fixxo messaging, not just the message you replied to. We keep the opt-out for at least 10 years, as Virginia law requires, and use it for nothing else.
6. What we record
When you agree to texts, we keep a record of the mobile number, the exact wording you were shown and its version, the date and time, the page or screen where you agreed, your IP address and your browser type. You can ask for a copy at info@fixxo.ai.
7. What we never do
- Text a number without permission.
- Sell or share mobile numbers or text consent with third parties for their marketing.
- Hide who is texting you.
8. Report a problem
If you received a text from Fixxo you did not agree to, tell us at info@fixxo.ai. We will stop further texts while we investigate and tell you what we found. You can also complain to the Federal Communications Commission or the Office of the Attorney General of Virginia.
This page is a plain-English statement of how Fixxo works. It is not legal advice to you, and it does not reduce any right the law gives you. See also the Privacy Policy.