Surface 03 · Internal

Where the engine gets supervised.

The matching engine runs on its own and is auditable when it stalls. This is the desk that overrides a stuck assignment, takes a booking by phone when the app is down, clears a licence, holds a payout, and reads the weekly gates.

ops.fixxo.com/dispatch

AI-routed today

83%

Target ≥ 80%

Stalled > 2h

Needs a human

Median assign

42s

Brief → assigned

Open jobs

Across 5 zips

Needs a dispatcher

Job	Trade	Zip	Value	Waiting	Why it stalled
4840	Plumbing · slab leak	23233	$420	2h 14m	No master-tech online
4844	Appliance	23220	$180	38m	Low match confidence
4846	Electrical	23226	$260	12m	Licence class unconfirmed

Decision trace · job 4840

Candidates scored

Marcus T.0.71

Kelleher Corp0.66

3 more below threshold—

Why it stalled

Slab-leak requires master-tech certification. None available in 23233 within the customer's window.

O1 · Dispatch

Supervise the engine, not the queue

Three stats, the stalled jobs with the reason, and the engine's full decision trace on the selected job. Green routing needs no operator attention.

ops.fixxo.com/phone

Degraded mode active. The customer app's intake is unavailable. Bookings taken here queue locally and replay on recovery. Dispatch stays human-in-the-loop.

Take a booking

CallerJ. Okafor · (804) 555-0113

Zip23220

ProblemWater heater leaking in the garage, rust at the base

CategoryPlumbing · water heater

Quoted$312

Queue · 4 pending

#4839 · Water heater

Queued 14:02 · 23220

Replayed

#4840 · Slab leak

Queued 14:07 · 23233

Replayed

#4841 · Appliance

Queued 14:11 · 23220

Retrying

#4842 · Handyman

Queued 14:12 · 23236

Pending

Next degraded-mode drill in 11 days. Intake is never fully down.

O2 · Phone intake

Degraded mode as a real screen

The state is declared at the top, the form mirrors the chat brief, and queued bookings show replay status. Phone is a first-class path, not a fallback.

ops.fixxo.com/verification

Pro	Licence	Insurance	Hard screens	Submitted
D. Reyes	Elec 27-003311	ACORD 25	2 of 2 clear	2h
T. Nguyen	HVA 27-118230	Expires 6d	2 of 2 clear	3h
S. Patel	PLB 27-041882	ACORD 25	Review hit	5h

Case · S. PatelBlocked

OFAC sanctionsClear

Sex-offender registryClear

VA court recordsPossible match

DPOR disciplinaryNone

Cannot activate until the court match is cleared or superseded by a paid report. There is no override control in this interface, by design.

Evidence

PDF

O3 · Verification

Compliance with no escape hatch

Hard screens are shown individually with their result. A court match blocks activation and the UI offers no override — the gate is the product.

ops.fixxo.com/risk

Loss rate

0.7%

Target < 1%

Chargebacks /1k

Stop above 6

Velocity flags

Triage < 4h

Collusion pairs

IP + payout match

Flag queue

Type	Detail	Severity
Card testing	6 declines / 4 min · IP 73.x	High
Collusion pair	Same IP as a pro payout account	High
Velocity	New account · 3 jobs in 20 min	Medium
Refund abuse	3 refunds requested · 30 days	Medium

Escrow & reserve

Held in escrow$18,420

Reserve (5%)$2,148

Unseeded payouts0

Reserve covers 64% of trailing-30-day claim exposure.

O4 · Risk

Money and risk on one screen

Four risk numbers on the left, the flag queue with severity, and the escrow/reserve position beside it — so a hold decision is made with the balance visible.

ops.fixxo.com/disputes

Dispute D-118 · job 4821warranty_claim

OpenedMon 18:02

ClaimDisposal leaking again

Job value$312

Offer window3 days left

A resolution offer of at least 10% (min $500) must be issued within five business days to cap exposure. The clock is running on this screen.

Three ways to close it

Offer

$530

Refund and keep the guarantee.

Repair

Book a free return visit under warranty.

Defend

Attach contract, QC photos and dispatch proof.

Open disputes

ID	Job	Type	Value	Opened	State
D-118	4821	Warranty claim	$312	Mon	Offer due
D-117	4802	Late arrival	$95	Fri	Resolved
D-116	4788	Price query	$180	Thu	Resolved

O5 · Disputes

The statutory clock, visible

Three resolution paths side by side with the deadline stated, plus the auto-attached evidence pack. Resolution is a decision, not a correspondence thread.

ops.fixxo.com/scoreboard

First-visit fix

87%

Target ≥ 85%

On time

91%

Target ≥ 90%

Disputes /100

2.1

Stop at 3

Fill · 23236

61%

Below 80% → hold

AI-routed

83%

Target ≥ 80%

Loss rate

0.7%

Stop above 2%

Jobs per week

Week in progress. The 1,000-job sprint target is marked on the tracker.

Freeze rules

Fix rate ≥ 85%

Hold: freeze that trade or zip

Green

On time ≥ 90%

Hold: tighten slot windows

Green

Disputes < 3/100

Hold: suspend the trade

Green

Fill ≥ 80% · 23236

Hold: cap intake in that zip

Red

Safety incidents = 0

Hold: halt and investigate

Green

O6 · Scoreboard

Green means go, red means stop today

Six gates as figures, the trend as flat bars rather than a gradient chart, and the freeze rule printed next to each light so the decision is immediate.